Browsing All Posts published on »July, 2012«

Is Apple Fulfilling The Operator’s Dream?

July 20, 2012 by


After Apple’s latest product presentation — WWDC — I was strongly reminded of all these communication-context-über-services we were hearing from telecom operators all over the world for the last decade. Strangely, none of these ever succeeded. But it seems like Apple will. Is Apple taking over the networks’ role? Let’s take a look at the facts. […]

So, What Is Service Design Thinking?

July 10, 2012 by


On Friday 21st of June, I innocently dived into the world of service design at the Service Design Network (SDN) Conference in Cologne – the first national SDN conference in Germany. As it was my first contact with service designers I was thrilled to learn what service design is, in the academic world as well […]